Volkswagen Roadside Assistance Volkswagen
Roadside Assist - We've got your back
No matter where you are or what time of day it is, Volkswagen Roadside Assist is available to give you a hand. We're only a call away.
Every new Volkswagen owner receives either 12 months (petrol, diesel and plug-in hybrid vehicles) or 24 months (electric vehicles) Roadside Assist membership.
We provide 24-hour roadside assistance, emergency accommodation, car rental and towing as well as property assistance. Our additional benefits include flat batteries, emergency fuel, flat tyres, lost or locked keys, bogged vehicle, taxi and legal or medical advice.
Roadside Assistance under your Volkswagen Assist or Volkswagen Service Initiated Roadside Assistance (SIRA) membership is provided by 365 Assistance Pty Ltd ABN 59 160 076 200 trading as ‘365 Assistance’ (‘365’). Whenever you request roadside vehicle assistance under your membership, you will be making that request to 365 Assistance, who will provide the services on the terms and conditions set out below. The terms and conditions contain exclusions and limitations.
Roadside Assistance T&Cs – policies with start date on or after 1st March 2026
Roadside Assistance T&Cs – policies with start on or before 28th Feb 2026
Service Initiated Roadside Assistance (SIRA)
If you perform a Scheduled Service for your Volkswagen at an Authorised Volkswagen Dealer, up to 12 months (petrol, diesel and plug-in hybrid vehicles) or up to 24 months (electric vehicles) of Service Initiated Roadside Assistance (SIRA) membership commencing from the date of the Scheduled Service.
Volkswagen Roadside Assistance number
If you need a hand with a flat tyre or breakdown, just call us on:
1800 637 181
Don't worry, you won't need to provide a policy number, just have your VIN on hand.
I’ve had an accident. What do I do?
In the event of a road accident, there are a number of steps you should follow to protect yourself, your vehicle and other road users.
1. Immediately turn off your ignition and switch on your hazard lights so other road users are aware you’re in an emergency.
2. If serious injury has occurred, a driver did not stop, or a vehicle was towed away after the accident call 000 immediately.
3. Exchange details with other drivers involved in the accident, including their name, address, phone number, insurance company, license number and vehicle registration.
4. Carefully inspect the scene of the accident and record as many details as you can with your camera.
5. If your Volkswagen needs to be towed, you have the right to decide who will tow it and where it will be towed to. The Volkswagen Approved Repairer is the best option to repair your vehicle.
6. Contact your insurer. They will need to know as soon as possible following the accident.
FAQ on car breakdowns and accidents
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Contact us – we’re here for you round the clock.
- Domestic, free of charge:
1800 637 181
For non-urgent assistance with your vehicle, contact us.
General enquireres and customer care please contact us via:
- Customer Experience Contact Centre:
1800 607 822
- Domestic, free of charge:
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365 Assistance is the company that provides roadside assistance for Volkswagen vehicles in Australia. 365 Assistance offers 24/7 roadside assistance services, including:
- Flat batteries
- Emergency fuel
- Flat tyres
- Lost or locked keys
- Bogged vehicle
- Taxi
- Legal or medical advice
Additional benefits include:
- Flat batteries
- Emergency fuel
- Flat tyres
- Lost or locked keys
- Bogged vehicle
- Taxi
- Legal or medical advice
-
Volkswagen Service Initiated Roadside Assistance (SIRA) is a 24/7 roaside assistance program for Volkswagen owners.
Every new Volkswagen vehicle includes one-year roadside assistance membership (Volkswagen Assist), commencing from the Volkswagen New Vehicle Warranty Start Date. With every Scheduled Service performed at an authorised Volkswagen dealer, you will receive up to 12 months of Service Initiated Roadside Assistance (SIRA) for petrol, diesel, plug-in hybrid and eTransporter vehicles, or up to 24 months for other electric vehicles, commencing from the date of the Scheduled Service. Vehicles that perform an Essential Service or Essential Service Plus are not eligible for SIRA membership.